Privacy Policy

The protection of your privacy and personal data is very important to Dreamlines. We also pay great attention to data protection when implementing our internet activities. By making use of our information and services, you give your consent to the following rules for collecting and using data.

1. General

Our data protection practices are in harmony with the applicable provisions of data protection law and other legal requirements. In order to protect your data against manipulation, loss, destruction or unauthorised access as thoroughly as possible, we use technical and organisational security measures that are continuously updated as per technical and legal developments. You can find out about our entire range of cruises without any personal data being collected or processed.

1.1 Personal data Personal data is information that can be used to find out about your identity. This information includes your name, your address, your IP address, your telephone number, your email address and your credit card or account details for payments. Information that is not directly brought into connection with your real identity (such as preferred websites) does not come under this. Anonymous data on every access to the contents of our website is automatically stored as general information (e.g. the number of users and the duration of use of a certain website).

Such data is not personal and therefore is processed in an anonymous form. Information of this nature is only used for statistical purposes and we use it to optimise our website. Collecting, using and transmitting data. We collect personal data from you to execute the offers and services you have selected. This is done in particular on booking a holiday offered by us, and also in other cases, such as when completing a form, taking part in a competition, subscribing to a newsletter or sending emails. Please note, that when booking tourism services in particular, personal data about your fellow travellers can also be collected.

Therefore, you must ensure you obtain consent from third parties to provide all information relating to them. The purpose of our company is the sale of tourism services and associated services, accounts and performances. Data is collected, processed and used to carry out these purposes. Insofar as we collect your personal data exclusively within the scope of the use of our website, we use this data to arrange the contents of a contractual relationship and to improve the quality of our online service.

When taking part in competitions, we use your data to organise these competitions. When subscribing to newsletters, we collect and process your data to compile the contents and for sending. If your personal data is collected and processed in connection with reserving or booking tourism services, we will use this data within the scope of the intended purpose of the contractual relationship to place the product and to execute the associated services.

Data will only be transmitted in the required scope to the relevant organiser and to our cooperation partner Seaport Franchising Ltd, acting as Hard Rock Bar, Valetta Cruise Port plc and Valetta Waterfront. Your personal data will only be collected, processed and used for advertising or marketing purposes within the scope of statutory provisions.

You can revoke your consent to the use of your data in this connection at any time. In particular, on every such use of your data, we will refer to your possibility to revoke consent at any time or provide a simple discontinuation possibility (e.g. as a link). In order to execute and settle the tourism services we place, we forward your personal data in the required scope to the relevant contractual partner (e.g. shipping lines, airlines, hotels, travel agents, car hire companies, billing and sales systems service providers and travel insurers). Your data will only be forwarded automatically to a credit agency for payments by credit card.

Within the scope of competitions, we will forward your data to the relevant competition partner insofar as this is necessary to communicate a prize. In connection with subscribing to newsletters, we forward personal data to the service provider we use for sending. In connection with using online services, data can be forwarded to our online system service providers (in particular operators of hosting systems, internet booking engines, web analysis service providers, global distribution systems and marketing service providers). These system service providers help us to continuously improve our range and services for you.

We forward personal data within legally permissible frameworks exclusively in cases in which this is necessary to settle your booking or the payment process connected with this or to provide the services you have requested. In all other cases, merely anonymous data will be forwarded that allows no conclusions to be drawn about you personally.

The collection for or transmission of personal data to state organisations and agencies will only be done within the scope of mandatory legal requirements. Personal data, in particular addresses, will not be sold to third parties under any circumstances. In order to process your personal data as securely as possible, in particular when booking tourism services placed by us, we generally use the security software SSL (Secure Socket Layer) for the data transmission between your computer and our server. This means the data transmission will be encrypted.

Your personal data will only be stored in compliance with the legal regulations within the Federal Republic of Germany and the European Union. Insofar as we forward data within the scope of the services described here to our service providers, these are additionally tied to the mandatory legal regulations on contractual requirements with us on the issue of data protection. To protect credit card data entered by you we would like to explicitly point out that the disclosure of this data must be made exclusively within the fields provided for this within the booking form. We can only guarantee your data is handled securely, if you use the transmission methods provided for this.

2. Information about cookies from Dreamlines.de and third-party providers

Cookies are small files stored by your browser on the hard drive of your computer. These can be deleted again at any time, or not permitted in advance via your browser settings. Most browsers accept cookies automatically. There are two types of cookies: 1. Session cookies are used to make navigating our website easier for you. A session ID cookie expires when you close your browser. 2. Permanent cookies stay on your hard drive for a longer period of time. The storage duration varies and can be up to 25 years. Permanent cookies enable us to present advertising to you based on your visit to our website; see also Point 5 of the Privacy Policy on this. You can delete permanent cookies by following the “Help” instructions given by your internet browser.

DREAMLINES uses anonymous cookies. This is done exclusively to ensure system stability and to provide banner advertising from our advertising partners (remarketing), but not to prepare the processing of personal data.

We also work with various service providers (see also Point 5 of this Policy), which help us insert relevant advertisements for you. These service providers can also place cookies about our services on your device (third-party provider cookies). You can delete these third-party provider cookies by following the “Help” instructions to delete cookies given by your internet browser.

You can also use our website without cookies, but the functionalities may be partially restricted. For example, this may extend loading times and so-called pop-unders may appear twice. Therefore, we recommend you do not disable the use of cookies in your browser. If you do not want to use cookies on your computer nevertheless, you will have to adjust your browser settings accordingly.

3. Web analysis services

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called cookies. The information generated by the cookie about your use of this website is usually sent to a Google server in the USA and stored there. If IP anonymisation is activated on this website, your IP address will be shortened in advance by Google within member states of the European Union or in other contracting states to the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptions. Google will use this information on behalf of the operator of this website in order to evaluate your use of the website, in order to compile reports about website activities

and in order to provide services associated with website use and internet use to the website operator. The IP address transmitted within the scope of Google Analytics from your browser will not be brought together with other data by Google. You can prevent the storage of cookies by setting your browser software accordingly. Furthermore, you can prevent the recording of the data generated by the cookie relating to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin on the following link (tools.google.com/dlpage/gaoptout?hl=de).

We must point out that Google Analytics has been expanded on this website by the code “gat._anonymizeIp();” in order to guaranteed the anonymous recording of IP addresses (so-called IP masking).

Moreover, this website uses Piwik, open source software for the statistical evaluation of visit accesses. Piwik uses so-called cookies (see Point 2 of this Policy). The information about use generated by the cookie (including your shortened IP address) is transmitted to our server and stored for use analysis purposes. During this procedure, your IP address will be made immediately anonymous, so you as a user will remain anonymous to us. This website uses Piwik in parallel to Google Analytics, in order to be able to use up-to-the minute figures for visitor accesses to measure the effectiveness of TV advertising. Users can prevent the installation of cookies by setting their browser software accordingly. In order to monitor the availability and performance of our server, this website uses the web analysis service "New Relic" from the provider New Relic Inc. It measures technical performance data (e.g. answer and loading times) at page level, which is analysed to improve our server performance. No session or personal data is collected here. You will find further details and information about the specific privacy provisions of New Relic here.

In addition, this website uses Hotjar. Interactions of randomly selected, individual visitors with the website are recorded anonymously. This creates a report of, for example, mouse movements and clicks with the aim of showing possible improvements to the relevant website. In addition, information about the operating system, browser, incoming and outgoing references (links), geographical origin and the resolution and type of device are evaluated for statistical purposes. This information is not related to a person and is not forwarded to third parties by Hotjar. If you do not want to be recorded, you can deactivate this on all websites that use Hotjar by setting the DoNotTrack header in your browser. You will find information on this on the following site: overheat.de/opt-out.html.

4. Use of social plugins

Our internet presence uses so-called social plugins from the following social networks

• Facebook.com, Facebook Inc. 1601 S. California Ave, Palo Alto, 94304 CA, USA ('Facebook') • Plus.google.com, Google Inc. 1600 Amphitheatre Parkway, Mountain View, 94043 CA, USA ('Google') • Twitter.com, Twitter Inc., Attn: Copyright Agent 795 Folsom Street, Suite 600, San Francisco, 94107 CA, USA ('Twitter')

The relevant plugins are labelled with a Facebook or Google logo. When you call up a website of our internet presence that includes such a button, your browser will make a direct connection with the servers from Facebook or Google, which may be in the USA or otherwise outside the territory of the EU or EEA. The contents of the plugins are transmitted by Facebook or Google directly to your browser and integrated by it into the website. Therefore, we have no influence over the scope of the data that Facebook or Google collect with the help of these plugins. If you are logged in on one or all the social networks at this time, the relevant provider can allocate the visit to the relevant account.

If you interact with the plugins, for example, press the “Like” button for Facebook or "+1" button for Google or make a comment, the corresponding information will be transmitted from your browser directly to the relevant social network and stored there. Please take the purpose and scope of the data collection and the further processing and use of the data by Facebook or Google and your rights and setting possibilities in this respect to protect your privacy from the privacy information from the relevant plugin provider on the following websites:

• Facebook: facebook.com / policy.php • Google: google.com / intl / de / + / beleid / 1 button.html

• Twitter: twitter.com/privacy

In order to prevent Facebook, Google and Twitter collecting data about you, you have to log out of your personal account before visiting our website.

5. SEM tools and retargeting

This website uses the online advertising program "Google AdWords" from "Google Inc.". Within the scope of "Google AdWords", this website uses so-called "conversion tracking". A cookie for conversion tracking is set for 30 days when a user clicks on an advertisement placed by Google. If the user visits certain pages of this website and the cookie has not yet expired, we and Google can recognise that the user has clicked on the advertisement and was forwarded to this site. In this manner, we find out the total number of users who have clicked on our advertisements and/or have placed an order on our website.

However, we will not receive any information allowing the user to be identified personally. Users who do not want to take part in tracking can easily deactivate the Google conversion tracking cookie via their internet browser using the relevant user settings. These users will not be included in the conversion tracking statistics.

In addition, this website uses the Google program Google Remarketing for interest-related advertising. Third-party providers, including Google, place advertisements on websites in the internet and use these for modulating the advertising cookies that are stored for this. This means that advertising can be placed on the basis of a user’s previous visits to a website. Users who do not want to take part in remarketing can deactivate the Google remarketing tracking cookie via their internet browser using the user settings. You will find further information about the Google privacy provisions here.

In addition, this website uses Criteo (Criteo SA) as a service provider for retargeting advertising. Similar to "Google Remarketing", for the purposes of targeted modulating of advertisements, cookies are stored on the computer of visitors to our website, that Criteo sends information about sites visited. You will find further information about the Criteo privacy provisions here.

You will also find the possibility to opt-out on the same site. Finally, this website uses neXeps (neXeps GmbH) as a service provider for retargeting and pre-targeting advertising. Similar to "Google Remarketing", for the purposes of targeted modulating of advertisements, cookies are stored on the computer of visitors to our website, that neXeps sends information about sites visited to dreamlines.de .

You can rule out data recording by neXeps campaign tracking. To do this, a cookie with the name "neXepsoptout” is sent by the domain dreamlines.de. This objection applies as long as you do not delete the cookie.

6. Facebook Remarketing/Retargeting

Remarketing tags from the operator of the social network Facebook, der Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA are registered on our site. When you visit our site, a direct connection will be made between your browser and the Facebook server via remarketing tags. Facebook receives the information that you have visited our site with your IP address in this way. Thus, Facebook allocates the visit to our site to your Facebook user account, if available. We can use the information received in this way to advertise Facebook Ads.

We must point out that we as the provider of the site, due to the information policy of Facebook, Inc., do not conclusively know and cannot report which data Facebook collects here, where this data is transmitted, where it may be stored outside the EU or EEA and in which manner it is used. You will find further information on this in the Facebook Privacy Policy on facebook.com/about/privacy/.If you do not want data to be recorded via Facebook Custom Audiences you can deactivate this service here.

7. AB tests

This website uses Visual Website Optimizer to conduct and evaluate AB tests. With the help

of Visual Website Optimizer Code, which is integrated on this website, a number of variants of forms and other website elements can be played. In order to be able to recognise the results of these tests, information about user behaviour on our site is stored in a cookie on the visitor’s computer. Users who do not want to take part in tracking can deactivate the Visual Website Optimizer tracking cookie via their internet browser using the user settings.

8. Newsletter

We use the secure platform of the email service provider "Salesforce Marketing Cloud” to administer our mailing recipients, to send our newsletter and to analyse the opening and click rates of our newsletter.

Salesforce Marketing Cloud is an offer from Salesforce.com, inc. The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA. This company is a member of the EU-U.S. Privacy Shield Treaty, a special data protection agreement between the European Union and the United States. You will find further information about the privacy provisions of Salesforce Marketing Cloud on: salesforce.com/company/privacy/.

If you do not want to receive our email newsletter any more, you can click on the unsubscribe link, which you will find in our newsletter, at any time or contact us directly.

9. Customer rights

You are entitled to receive information about the data stored about you on application and free of charge. In addition, you have the right to correct, delete or block incorrect data. Under certain circumstances, deletion may not be possible due to legal regulations, in particular concerning data for technical billing and accounting purposes.

10. Data processing centres and Data Protection Officer

Dreamlines GmbH is a service provider and is a centre responsible for storing and processing the data collected. Please take disclosures on the company and contact possibilities from the imprint. If you have any questions, wishes or comments on the issue of data protection at Dreamlines, please contact the Data Protection Officer of Dreamlines GmbH on: datenschutz@dreamlines.de.

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